Terms of Service

Last updated: February 1, 2026

These Terms of Service ("Terms") govern your access to and use of the Crellus platform, including all related services, features, and applications (collectively, the "Service"), operated by Crellus, Inc. ("Crellus," "we," "us," or "our"). By accessing or using the Service, you ("Customer," "you," or "your") agree to be bound by these Terms. If you are using the Service on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms.

If you do not agree to these Terms, you may not access or use the Service.

1. Description of the Service

Crellus is an artificial intelligence ("AI") powered platform designed for commercial real estate professionals. The Service enables users to create professional marketing materials by combining data, documents, and images provided by the Customer with AI-generated research and design. The Service includes, but is not limited to, the following capabilities:

Generation of Offering Memorandums (OMs), Broker Opinions of Value (BOVs), marketing flyers, and pitch decks based on property data, financial documents, photographs, and other materials provided by the Customer
AI-powered market research, demographic analysis, and amenity mapping to supplement Customer-provided data
Automated extraction and organization of financial data from documents uploaded by the Customer, including rent rolls and operating statements
An interactive post-generation editing environment for reviewing, modifying, and refining generated documents

The specific features and functionality available to you may vary depending on your subscription plan. Crellus reserves the right to modify, update, or discontinue any feature of the Service at any time, with reasonable notice provided to active subscribers.

2. Customer-Provided Data and Materials

In order to use the Service, you will provide certain data and materials, which may include but are not limited to: property information (addresses, descriptions, property types, listing details), brokerage and broker contact details (names, titles, license numbers, headshots, company logos), financial documents (rent rolls, operating statements, spreadsheets), property photographs and visual assets, and custom instructions for AI-generated content.

You represent and warrant that you have all necessary rights, permissions, and authorizations to provide such data and materials to the Service, and that your use of the Service does not violate the rights of any third party. You are solely responsible for the accuracy, legality, and completeness of all data and materials you provide.

3. Ownership and Use of Your Data

You retain all right, title, and interest in and to the data and materials you provide to the Service ("Customer Data"). Crellus does not claim any ownership over your Customer Data.

You grant Crellus a limited, non-exclusive, non-transferable license to use, process, store, and display your Customer Data solely for the purpose of providing the Service to you. This license terminates when your use of the Service ends and your data is deleted in accordance with Section 10.

Crellus will not sell, rent, lease, or otherwise distribute your Customer Data to any third party. We will not use your Customer Data for any purpose other than providing and operating the Service on your behalf. We do not use Customer Data to train or improve AI models. Our handling of personal information is further described in our Privacy Policy.

4. AI-Generated Content

The Service uses artificial intelligence to generate documents, research summaries, financial analyses, maps, and other content ("Generated Content"). With respect to Generated Content, you acknowledge and agree to the following:

Ownership. As between Crellus and Customer, you own all Generated Content produced through your use of the Service. Crellus retains all rights in the underlying software, algorithms, AI models, templates, and proprietary methodologies used to produce such content.

Accuracy. AI-generated content is probabilistic in nature and may contain errors, inaccuracies, or omissions. Market research, demographic data, financial summaries, property analyses, and any investment-related content contained in Generated Content are estimates and approximations only and should not be relied upon as definitive or authoritative.

Review Obligation. You are solely responsible for reviewing, verifying, and editing all Generated Content before distributing, publishing, or relying upon it in any professional or commercial context. All generated documents should be treated as drafts requiring your professional review and judgment before use.

Not Professional Advice. Generated Content does not constitute legal, financial, investment, appraisal, or real estate advisory services. The Service is a technology tool and does not replace the professional judgment of licensed brokers, appraisers, attorneys, accountants, or other qualified professionals.

5. Accounts and Security

To access the Service, you must create an account and provide accurate and complete registration information. You agree to maintain the confidentiality and security of your login credentials and to notify Crellus immediately of any unauthorized access to or use of your account.

You are responsible for all activities that occur under your account. If you manage a team or organization, you are additionally responsible for ensuring that all team members comply with these Terms. Billing is managed at the organization level, and all authorized team members within your organization share access under your subscription.

6. Third-Party Services

The Service may integrate with or rely upon third-party products and services, including but not limited to mapping providers, payment processors, data sources, and AI model providers. Your use of any third-party services accessed through or in connection with the Service is subject to the terms and conditions of those respective third-party providers.

Crellus makes no representations or warranties regarding the availability, accuracy, or reliability of any third-party service and shall not be liable for any acts, omissions, outages, or data handling practices of third-party providers. Third-party integrations may be modified, added, or discontinued as the Service evolves.

7. Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. Without limiting the foregoing, you agree not to:

Use the Service in violation of any applicable federal, state, local, or international law or regulation, including but not limited to the Fair Housing Act and any applicable anti-discrimination laws
Upload, transmit, or process any data or materials that you do not have the right to use or that infringe upon the intellectual property or proprietary rights of any third party
Use the Service to create, distribute, or rely upon Generated Content for fraudulent, misleading, or deceptive purposes
Attempt to reverse engineer, decompile, disassemble, or otherwise derive the source code or underlying algorithms of the Service
Resell, redistribute, sublicense, or otherwise make the Service available to any unauthorized third party
Introduce any viruses, malware, or other harmful or disruptive code into the Service
Interfere with or disrupt the integrity, performance, or security of the Service or its underlying infrastructure
Circumvent or attempt to circumvent any access controls, usage limits, or security measures implemented by Crellus

8. Intellectual Property

Crellus retains all right, title, and interest in and to the Service, including all software, algorithms, AI models, user interfaces, designs, templates, documentation, and all improvements, modifications, and derivative works thereof. Nothing in these Terms grants you any rights to Crellus's intellectual property except the limited right to use the Service as expressly set forth herein.

If you provide Crellus with any feedback, suggestions, or ideas regarding the Service, you grant Crellus a perpetual, irrevocable, non-exclusive, royalty-free, worldwide license to use and incorporate such feedback for any purpose without any obligation or compensation to you.

9. Billing and Subscription

Access to the Service requires a paid subscription. By subscribing, you authorize Crellus to charge your designated payment method on a recurring basis in accordance with your selected billing cycle. All fees are exclusive of applicable taxes, which are your responsibility.

Subscriptions automatically renew at the end of each billing cycle unless you cancel prior to the renewal date. You may cancel your subscription at any time through your account settings or by contacting us at support@crellus.com. Cancellation takes effect at the end of the current billing period, and you will retain access to the Service through the remainder of that period.

Crellus reserves the right to modify its pricing at any time. We will provide at least thirty (30) days' advance written notice of any price changes affecting your current subscription. If a payment fails, we may suspend access to the Service after providing reasonable notice and a grace period.

10. Termination

Either party may terminate this agreement at any time by canceling the subscription as described in Section 9. Crellus may also suspend or terminate your access to the Service immediately, without prior notice, if you materially breach these Terms, violate the Acceptable Use provisions set forth in Section 7, or fail to pay applicable fees after reasonable notice.

Upon termination, your right to access and use the Service will cease. You will have thirty (30) days following termination to export your Customer Data and Generated Content. After this period, Crellus may permanently delete your data in accordance with its data retention policies. All provisions of these Terms that by their nature should survive termination shall survive, including but not limited to Sections 3, 4, 8, 11, and 12.

11. Disclaimer of Warranties and Limitation of Liability

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

CRELLUS DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE. CRELLUS SPECIFICALLY DISCLAIMS ANY WARRANTY REGARDING THE ACCURACY, COMPLETENESS, OR RELIABILITY OF AI-GENERATED CONTENT, INCLUDING BUT NOT LIMITED TO MARKET RESEARCH, FINANCIAL ANALYSES, DEMOGRAPHIC DATA, AND PROPERTY VALUATIONS. CRELLUS FURTHER DISCLAIMS ANY WARRANTY REGARDING THE AVAILABILITY OR ACCURACY OF DATA OBTAINED FROM THIRD-PARTY SOURCES.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL CRELLUS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICE, REGARDLESS OF THE THEORY OF LIABILITY, EVEN IF CRELLUS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

12. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions. Any dispute arising out of or relating to these Terms or the Service shall be resolved in the state or federal courts located in San Francisco, California, and you consent to the personal jurisdiction of such courts.

13. Modifications to These Terms

Crellus reserves the right to modify these Terms at any time. We will provide notice of material changes at least thirty (30) days before they take effect, either by email to the address associated with your account or through a prominent notice within the Service. Your continued use of the Service after the effective date of any modification constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must discontinue use of the Service.

14. General Provisions

Entire Agreement. These Terms, together with our Privacy Policy, constitute the entire agreement between you and Crellus with respect to the Service and supersede all prior or contemporaneous agreements, understandings, and communications, whether written or oral.

Severability. If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid or unenforceable provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving its original intent.

Waiver. The failure of either party to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by the waiving party.

Assignment. You may not assign or transfer these Terms or any rights or obligations hereunder without the prior written consent of Crellus. Crellus may assign these Terms without restriction in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of its assets.

Force Majeure. Neither party shall be liable for any failure or delay in the performance of its obligations under these Terms to the extent such failure or delay results from circumstances beyond the party's reasonable control, including but not limited to natural disasters, acts of government, pandemics, labor disputes, internet or telecommunications failures, or third-party service outages.

15. Contact

If you have any questions or concerns regarding these Terms of Service, please contact us at support@crellus.com